Finis File Arşiv Yazılımı'nın SLA ve Performans İzleme hizmeti, sisteminizin kesintisiz çalışmasını ve en iyi performansı sergilemesini sağlar. Bu hizmet sayesinde, uptime oranları ve performans metrikleri sürekli olarak takip edilerek olası sorunlar önceden tespit edilir. Proaktif izleme sayesinde operasyonel verimlilik artar, olası aksaklıkların önüne geçilerek maliyet tasarrufu sağlanır ve arşivleme süreçlerinizin sürekliliği garanti altına alınır.
Servis Seviyesi Anlaşmaları (SLA)
Platform, garantili servis seviyeleri ve SLA yönetimi sunar.
**SLA Metrikleri:**
**Availability:**
- Uptime guarantee: 99.9%
- Planned maintenance excluded
- Force majeure excluded
- Monthly calculation
**Performance:**
- API response: <500ms (p95)
- Search latency: <200ms (p95)
- Upload processing: <30s/MB
- Page load: <3s
**Support:**
- Critical: 15 min response
- High: 1 hour response
- Medium: 4 hours response
- Low: 1 business day
**Data:**
- Backup frequency: Daily
- RPO (Recovery Point): 1 hour
- RTO (Recovery Time): 4 hours
- Data durability: 99.999999999%
**SLA Reporting:**
**Dashboard:**
- Current status
- Historical performance
- Trend analysis
- Incident log
**Monthly Report:**
- Availability percentage
- Performance metrics
- Incident summary
- Credit calculation
**Breach Handling:**
**Detection:**
- Automatic monitoring
- Alert on deviation
- Threshold tracking
**Credits:**
SLA miss → Service credit:
- 99.9% missed: 10% credit
- 99.0% missed: 25% credit
- <99.0%: 50% credit
Gerçek Zamanlı Performans İzleme
Sistem performansı sürekli izlenir ve raporlanır.
**Monitoring Stack:**
**Metrics:**
- Prometheus/VictoriaMetrics
- InfluxDB
- Custom collectors
**Visualization:**
- Grafana dashboards
- Real-time graphs
- Alert panels
- Mobile app
**Alerting:**
- PagerDuty
- OpsGenie
- Slack/Teams
- Email/SMS
**Key Metrics:**
**Infrastructure:**
- CPU utilization
- Memory usage
- Disk I/O
- Network throughput
**Application:**
- Request rate
- Error rate
- Response time
- Active users
**Business:**
- Documents processed
- Searches performed
- API calls
- Storage growth
**Health Checks:**
**Synthetic Monitoring:**
- Scheduled tests
- Multi-location
- Full transactions
- Performance baseline
**Real User Monitoring (RUM):**
- Actual user experience
- Browser metrics
- Geographic distribution
- Error tracking
**Status Page:**
**Public Status:**
status.docplatform.com
- Real-time status
- Incident history
- Maintenance schedule
- Subscribe for updates
Kapasite Planlama ve Optimizasyon
Büyüme ve performans için proaktif kapasite yönetimi.
**Capacity Planning:**
**Metrics Tracking:**
- Storage usage trend
- User growth
- API call volume
- Processing queue
**Forecasting:**
- ML-based prediction
- Growth modeling
- Seasonal patterns
- Scenario planning
**Thresholds:**
```
Storage: 80% → Scale warning
Users: 90% of license → Upgrade reminder
API: 70% of limit → Rate limit warning
```
**Auto-Scaling:**
**Cloud:**
- Horizontal scaling
- Vertical scaling
- Auto-triggered
- Cost-aware
**Rules:**
```
IF cpu_avg > 70% for 5min
THEN scale_out instances +2
MAX instances = 20
```
**Performance Optimization:**
**Regular Review:**
- Weekly performance review
- Monthly optimization
- Quarterly capacity check
**Recommendations:**
- Index optimization
- Query optimization
- Cache tuning
- Resource adjustment
**Cost Optimization:**
- Right-sizing
- Reserved capacity
- Spot instances
- Storage tiering
**Reporting:**
**Capacity Report:**
- Current utilization
- Growth trend
- Forecast
- Recommendations
**Optimization Report:**
- Performance bottlenecks
- Improvement opportunities
- Cost savings
- Action items
